Shipping policy
Shipping Policy
Last updated: September 23, 2026
Every order from Houston's Country is packed and shipped by Black Label Country LLC. Here is exactly what to expect.
Where we ship
We currently ship to addresses within the United States, including Alaska, Hawaii and US territories served by USPS. We do not offer international shipping at this time. If you are outside the US and want something from the store, send us a message through our contact form and we will see what we can arrange.
Order processing time
Orders are packed within 1 to 3 business days of payment, Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin processing on the next business day. During new releases, tour weeks and the December holidays processing can take up to 5 business days, and we post a notice on the site when that happens.
Shipping methods and rates
Shipping is calculated at checkout based on the weight of your order. Our current domestic options are:
- Free Economy shipping on orders of $50.00 and over, delivered 5 to 8 business days after dispatch.
- Economy: $4.90 for orders up to 5 lb, and $19.90 for orders between 5 lb and 70 lb, delivered 5 to 8 business days after dispatch.
- Standard: $6.90 for orders up to 1 lb, and $9.90 for orders between 1 lb and 5 lb, delivered 3 to 4 business days after dispatch.
Your total delivery time is the processing time plus the transit time above. A Standard order, for example, usually arrives 4 to 7 business days after you place it.
Tracking your order
You will get a shipping confirmation email with a tracking number as soon as your parcel leaves us. Tracking can take up to 24 hours to show movement.
Delivery estimates
Transit times are estimates provided by the carrier and are not guaranteed. Weather, carrier backlogs and peak periods can add time, so we are not able to promise delivery by a specific date.
Address accuracy
Please check your shipping address carefully at checkout. If an order comes back to us because the address was wrong or incomplete, we will refund the cost of the items once the parcel arrives back, less the original shipping charge, or reship the order if you cover the new shipping cost. Contact us right away if you spot a mistake and we will correct it if the order has not shipped yet.
Lost, delayed or damaged parcels
If tracking shows your order as delivered but nothing arrived, or tracking has not updated for 10 business days, contact us through our contact form. We will open a claim with the carrier and replace or refund your order. If a parcel arrives damaged, send a photo of the item and the packaging within 30 days of delivery and we will replace it or refund you in full.
Sales tax
Applicable US sales tax is calculated and shown at checkout. Because we ship within the United States only, no customs duties or import fees apply.
Event tickets and digital items
Event tickets, admission passes and digital products are delivered by email and are not shipped. Please check your inbox and spam folder for the confirmation, and contact us if it has not arrived within a few hours.
Returns
Our Return and Refund Policy explains how to return an item, who pays return shipping and how quickly refunds are issued.
Questions about your order
Houston's Country (Black Label Country LLC)
Contact form: https://houstonmerrill.com/pages/contact — monitored Monday to Friday, 9:00 AM to 5:00 PM Central Time
Social media: Facebook, Instagram, YouTube, TikTok and X
No account, login, subscription or payment is required to contact us, and we reply to every message within 1 to 2 business days.